Money-Back Guarantee
Sex dolls are big-ticket items. We offer a comprehensive money-back guarantee to assure you that your doll will be of the highest quality in craftsmanship and free from structural defects upon arrival.
We implement strict Quality Assurance policy externally and internally to ensure the product we deliver meet our high quality standard. This QA process involves four stages: Factory Inspection, Quality Inspection, Storage Inspection, and Packing and Shipping Inspection. Defects are extremely rare due to these efforts.
Our guarantee covers rare cases of damage occurring during shipping. If your order arrives damages, we'll either offer you a replacement or a refund.
Parts covered by this Guarantee:
| Entire skeleton |
| Head |
| Arms |
| Legs |
| Fingers and Toes |
Parts not covered by this Guarantee:
| Skin Imperfections and Manufacturing Variations |
| Minor Skin Damage during Shipping |
| Eyelashes, Hairstyle, Skin Tone, and Makeup Variations |
| Buyer-Induced Damages and Neglect |
To report an issue, just follow theses steps:
1. After shipment arrives, make a thorough inspection before using your doll.
2. Take photos / record a video of unpacking and inspecting.
3. To report an issue, send us the photos/video taken with explanation via Contact Us